When people are working closely together, especially in an industry which is so fast paced like hospitality, it is inevitable that conflict will arise. Having a challenging conversation can cause anxiety and stress for both parties involved. It doesn’t matter if you are working in reception or if you are in a senior leadership meeting, nobody enjoys the prospect of having a challenging conversation. Why? Because they fear the response they may receive.

Having challenging conversations in a positive way, not only strengthens the team but also deepens relationships when approached the right way. Avoidance is the enemy of harmony and can cause a situation to escalate, resulting in disfunction in the team.

This course will cover different topics and reflect on situations that are common in our industry and will provide techniques which will equip them to have challenging conversations with confidence.